Non-Refundable Payments and Deposits

Stay allows users to mark payments and deposit amount paid by guests as non-refundable and restrict them from being refunded.

Feature Settings

• Name: Non-Refundable Deposits/Payments

• Value: Must be enabled

• Comments: License is not required

Permissions

• Stay_OverrideNonRefundablePaymentsandDeposits: This permission enables users to successfully refund a non-refundable payment/deposit.

• Stay_ OverrideNonRefundable: This permission enables users to successfully override the cancellation fee and cancel the reservation.

When Unapplied Payments are made for A/R accounts, users can mark the payments as Refundable or Non-Refundable by enabling/disabling the Non-Refundable flag on the Make a Payment screen (A/R account ➜ Unapplied Payments ➜ More ➜ Make Payment).

Users can also mark the payments made for the invoices as Refundable or Non-Refundable by enabling/disabling the Non-Refundable flag on the Make Payment screen (A/R account ➜ Invoices ➜ Make Payment). This flag is applicable only for manual payments, and not if the user chooses unapplied payments to pay the invoice.

The Non-Refundable payments made are indicated by the Non-Refundable Payment indicator in the payment record created.